Support

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Our support team is available 24/5 to assist you with any questions or issues.

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Live Chat

Connect with a support agent instantly. Average response time under 2 minutes.

Available 24/5
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Email Support

Send us a detailed message and we'll respond within one business day.

Response within 24 hours
support@maysantrade.com

Phone Support

Speak directly with our trading support specialists.

Sun – Thu, 09:00 – 18:00 (GMT+3)
+966 11 516 3359

Frequently Asked Questions

How do I open an account?

Opening an account takes less than 5 minutes. Click 'Open Account', fill in your details, verify your email, and complete identity verification. Once approved, you can fund and start trading.

What documents do I need to verify my account?

You'll need a government-issued photo ID (passport or national ID card) and a proof of address dated within the last 3 months (utility bill, bank statement, or official letter).

How do I deposit funds?

Log in to your account, navigate to the Deposit section, choose your preferred payment method (local bank transfer, card, crypto, or e-wallet), enter the amount, and follow the on-screen instructions.

What is the minimum deposit?

The minimum initial deposit is $500. See our Accounts page for full details.

How long do withdrawals take?

Withdrawals are processed within 1–3 business days. Crypto withdrawals are typically faster (a few hours), while bank transfers may take up to 3 business days depending on your bank.

Is my money safe with Maysan?

Yes. All client funds are held in segregated tier-1 bank accounts, completely separate from company operating funds. We also provide negative balance protection on all accounts.

Our Office

Maysan Invest

2661 Prince Sultan, Al Salamah, 7051

Jeddah 23525, Saudi Arabia

Sun – Thu: 09:00 – 18:00 (GMT+3)

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